Refund policy

Filtration Station
Last updated: 31 October 2026

We want you to be happy with what you buy from us. If something's not right, give us a call on 0800 209 829 or email sales@filtrationstation.co.nz and we'll help sort it out.

Faulty, damaged or not as described

Everything we sell should be good quality, do the job it's sold for, match what we've said about it, and last a reasonable time for what it is.

If it doesn't, we'll repair, replace or refund it, and we'll cover the return freight.

There's no set time limit. Just get in touch when you notice the problem.

This also covers items that arrive damaged, the wrong item, and sale or clearance items.

To get it sorted, call or email us with your order number and, if you can, a photo. We'll work out the best next step with you, and if we need the item back, we'll send you a return label.

Change of mind

If you've changed your mind, you can return an item within 30 days of receiving it, as long as:
- filters and cartridges (including fridge filters) are still sealed in their original packaging, for hygiene
- everything else is unused and in its original packaging.

You pay the return freight on change-of-mind returns. We recommend a tracked service.

Original shipping costs aren't refunded on change-of-mind returns. This doesn't apply to faulty items.

Ordered the wrong size? Let us know and we'll help you swap it for the right one. You pay the freight to send it back and to send out the replacement, and we'll invoice or refund any price difference.

Before you send anything back

Please get in touch first so we can help and make the return quick and easy. Include your name and order number with the item, and send it to:

Filtration Station, 1D Sunshine Ave, Te Rapa, Hamilton 3200

Refunds

Once your return arrives back with us, we'll check it and refund you to your original payment method within 10 business days. Afterpay refunds go back to your Afterpay account. We'll email you when your refund has been processed.

Brand warranties

Some products also come with a brand or manufacturer's warranty. That's extra to our guarantee above, not instead of it.

Phone: 0800 209 829
Email: sales@filtrationstation.co.nz

This doesn't affect your rights under NZ consumer law.