Terms of service

Filtration Station
Last updated: 31 October 2026

1. About us
This website is run by Filtration Station ("we", "us", "our"), an NZ-owned business at 1D Sunshine Ave, Te Rapa, Hamilton 3200. These terms apply when you use our website or buy from us. Please read them with our Refund Policy, Shipping Policy and Privacy Policy.

2. Your consumer rights
You have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms limits or removes those rights. If anything here seems to conflict with them, the law wins.

3. Prices and GST
All prices are in New Zealand dollars and include GST. Shipping is shown at checkout before you pay. Prices can change from time to time, but you pay the price shown when you placed your order.

4. Orders
When you place an order, we'll email you to confirm we've received it. We accept your order when we dispatch it or let you know it's ready to collect. We may decline or cancel an order, for example if we can't supply it or we suspect fraud. If we do and you've already paid, we'll refund you in full.

5. Pricing and listing mistakes
We work hard to get prices and descriptions right, but mistakes can happen. If there's an obvious error with something you've ordered, we'll contact you before we send it. You can then go ahead at the correct price, or cancel for a full refund.

6. Stock
We show stock as accurately as we can. If something you've ordered isn't available, we'll let you know and give you an expected date. You can wait, choose something else, or cancel for a full refund.

7. Payment
You can pay by Visa, Mastercard, American Express or UnionPay, or with Apple Pay, Google Pay, Shop Pay or Afterpay. If you use Afterpay, Afterpay's own terms also apply between you and Afterpay. Payments are processed securely by our payment providers, and we don't see or store your full card details.

8. Delivery and risk
We deliver within New Zealand only, including to PO Boxes. Most orders are dispatched the same or next working day, Monday to Friday, with tracking. Delivery times are estimates. You can also click and collect from our Te Rapa shop. The goods become yours once they're paid for, and they're our responsibility until they're delivered to the address you gave us or you collect them. If an order arrives damaged or goes missing, let us know and we'll sort it. More detail is in our Shipping Policy.

9. Returns, faulty items and our guarantee
Everything we sell should be good quality, do the job it's sold for, match what we've said about it, and last a reasonable time for what it is. If it doesn't, we'll repair, replace or refund it, and we'll cover the return freight on faulty items. There's no set time limit, just contact us when you notice a problem. This applies to sale and clearance items too.

Change of mind is separate. You can return sealed filters and cartridges, or other items unused in their original packaging, within 30 days of receiving them, and you pay the return freight. Original shipping isn't refunded on change-of-mind returns. If you ordered the wrong size, you pay the freight both ways for the swap. None of this applies to faulty items. Refunds go back to your original payment method within 10 business days of the item arriving back with us. Full details are in our Refund Policy: https://filtrationstation.co.nz/policies/refund-policy

Some products also come with a brand or manufacturer's warranty. That's extra to these rights, not instead of them.

10. Product information and fit
The sizes, specs and compatibility details on our site are there to help you choose the right part. If you're not sure something will fit or suit your water, call us on 0800 209 829 or email sales@filtrationstation.co.nz with a photo of your old cartridge or the model number, and we'll help you match it. Please follow the maker's instructions and change cartridges when they recommend.

11. Using our website
Please use our site lawfully. Don't try to get around its security, upload harmful code, or copy large amounts of content. The text and photos on our site belong to us or our suppliers, so please don't reuse them commercially without asking. We try to keep the site running smoothly, but it may sometimes be down for maintenance. Links to other websites are for convenience, and we're not responsible for their content.

12. Privacy
We collect and use your personal information in line with the Privacy Act 2020, as set out in our Privacy Policy: https://filtrationstation.co.nz/policies/privacy-policy. You can ask to see or correct the information we hold about you.

13. Our liability
Nothing in these terms excludes or limits any liability that can't be excluded under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Apart from that, and only to the extent the law allows, we're not responsible for loss that wasn't reasonably foreseeable, or that was caused by something outside our reasonable control.

14. Changes to these terms
We may update these terms from time to time. The version on our website when you place an order applies to that order.

15. New Zealand law
These terms are governed by New Zealand law, and New Zealand courts and tribunals deal with any disputes. If something's gone wrong, please talk to us first and we'll do our best to put it right.

16. Contact us
Filtration Station, 1D Sunshine Ave, Te Rapa, Hamilton 3200
Phone: 0800 209 829
Email: sales@filtrationstation.co.nz
Shop hours: Monday to Friday, 8am to 4pm