Privacy policy

Privacy Policy

Filtration Station NZ | Last updated: 1 May 2026

This Privacy Policy explains how Filtration Station NZ ("we", "us", "our") collects, uses, and holds your personal information. We are bound by the Privacy Act 2020 (NZ) and its Information Privacy Principles (IPPs).

By using our website filtrationstation.co.nz or purchasing from us in-store, you agree to this policy.

What personal information we collect

We collect personal information directly from you. This may include:

  • Name, delivery and billing address, phone number, email address
  • Order and transaction details
  • Account login details (if you create an account)
  • Communications you send us (e.g. enquiries, support requests)
  • Marketing preferences (opt-in only)
  • Website usage data collected automatically via cookies and similar technologies

We collect this information when you place an order, create an account, contact us, visit our store, or sign up to our mailing list.

Why we collect it

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your purchases, account, or enquiries
  • Send marketing emails where you have opted in (you can unsubscribe at any time)
  • Improve our website and services
  • Meet our legal and compliance obligations

We only collect information that is necessary for these purposes.

Who we share it with

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business, including:

  • Shopify — our e-commerce platform
  • Payment processors — to securely handle transactions
  • Email marketing platforms — for opted-in subscribers only
  • Courier and logistics providers — to deliver your order
  • Website analytics and advertising platforms — to understand site usage and show relevant ads
  • Product suppliers — where necessary to fulfil warranty claims or technical support requests

These providers are only permitted to use your information to perform services on our behalf. Some providers may be located outside New Zealand (including in the United States and Australia). Where this occurs, we take reasonable steps to ensure your information is protected in a manner consistent with the Privacy Act 2020.

Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some site functionality. For details on how Shopify uses cookies, see shopify.com/legal/cookies.

How long we keep your information

We retain your personal information for as long as necessary to provide our services, meet our legal obligations, and resolve any disputes. If you would like us to delete your information, please contact us using the details below.

Your rights

Under the Privacy Act 2020, you have the right to:

  • Ask what personal information we hold about you
  • Request a correction if any information is inaccurate or incomplete
  • Withdraw your consent for marketing communications at any time

To exercise any of these rights, contact us at sales@filtrationstation.co.nz. We will respond within a reasonable timeframe.

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner:

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website with the date it was last updated.

Contact us

Filtration Station NZ
Email: sales@filtrationstation.co.nz
Website: filtrationstation.co.nz

This policy is governed by the Privacy Act 2020 (New Zealand).